Privacy Policy

Personal Identification

When you sign up for membership or classes, we'll need the basics: your name, email, phone number, date of birth, and home address. Nothing too invasive - just what we need to keep track of who's training with us and how to reach you if we need to reschedule a class or follow up on something.

Health & Medical Info

Combat training isn't a joke. We need to know about any medical conditions, injuries, or physical limitations you've got going on. This isn't us being nosy - it's about keeping you safe during high-intensity workouts and making sure our trainers can modify exercises when needed. Your health questionnaire and waiver info falls under this category.

Payment & Billing

Credit card details, billing addresses, transaction history - the usual stuff for processing your membership fees and class bookings. We use secure payment processors, so we're not just storing your card info on some random spreadsheet.

Facility Usage Data

Check-in times, class attendance, personal training sessions, program participation - we track this to understand facility usage patterns and make sure we're offering classes when you actually want to train.

Website & Digital Interactions

IP addresses, browser types, pages you visit on our site, how long you hang around - standard web analytics stuff. We also collect info if you interact with us through email, social media, or our online booking system.

Here's what we actually do with your data:

• Running the gym: Managing your membership, booking your classes, scheduling personal training sessions, processing payments, and generally keeping things operational.
• Safety first: Using your health info to keep training sessions safe and appropriate for your fitness level and any limitations.
• Staying in touch: Sending class schedules, facility updates, membership renewals, program announcements. We might also hit you up with special offers or new class launches, but you can opt out of the marketing stuff anytime.
• Improving our services: Analyzing attendance patterns to figure out what programs are working and what needs tweaking. If everyone's showing up to kickboxing but Olympic lifting is dead, we need to know.
• Legal stuff: Meeting our obligations under Canadian law, handling liability waivers, responding to legal requests if they come up.
• Customer support: Responding to your questions, handling complaints, sorting out billing issues - the usual customer service stuff.

We're not using your data for anything weird or shady. It's pretty straightforward gym operations.

We're not in the business of selling your personal info. That said, there are some situations where we share data:

Service Providers

Payment processors, booking software companies, email marketing platforms, accounting services - third parties that help us run the gym. They only get access to what they need to do their job, and they're contractually obligated to keep it secure.

Legal Requirements

If we're legally required to hand over information (court orders, government requests, that kind of thing), we'll comply with Canadian law. We'll also share data if necessary to protect the safety of our members, staff, or facility.

Business Transfers

If Krython Shard Fitness gets sold, merged, or goes through some other business transition, your data would be part of the transferred assets. You'd be notified if this happens.

With Your Consent

If we ever want to share your info for something not covered here, we'll ask you first. Simple as that.

We take reasonable precautions to protect your data from unauthorized access, loss, or misuse. Here's what we do:

• Secure servers with encryption for sensitive data like payment info and health records
• Limited staff access - only employees who need your info to do their jobs can see it
• Regular security updates and software patches on our systems
• Physical security at our facility - paper records are locked up, computer screens aren't visible to just anyone walking by
• Secure backup systems so data isn't lost if something goes wrong

That said, no system is 100% bulletproof. We do our best, but we can't guarantee absolute security. If there's ever a data breach that affects you, we'll let you know promptly and tell you what steps we're taking.

Our website uses cookies - those little data files that get stored on your browser. They help us remember your login, track site analytics, and improve your browsing experience.

Types of Cookies We Use:

• Essential cookies: Required for the site to function properly - login sessions, security features, that kind of thing.
• Analytics cookies: Help us understand how people use the site so we can make it better. We use tools like Google Analytics.
• Functional cookies: Remember your preferences and settings.
• Marketing cookies: Track visits across websites so we can show relevant ads (if we're running any ad campaigns).

You can disable cookies in your browser settings, but some parts of the site might not work as smoothly. Most browsers let you control cookies on a case-by-case basis too.

We don't use tracking tech to be creepy - it's genuinely just to understand site performance and user behavior to make things better.

Under Canadian privacy law (PIPEDA and BC's privacy legislation), you've got some rights regarding your personal data:

Access Your Data

You can request a copy of the personal information we hold about you. We'll provide it within a reasonable timeframe, usually 30 days.

Correct Inaccuracies

If something we have on file is wrong, let us know and we'll fix it. This is especially important for contact info and health data.

Request Deletion

You can ask us to delete your personal information, though we might need to keep some records for legal or legitimate business purposes (like tax records, liability waivers, or unpaid membership fees).

Withdraw Consent

For things like marketing emails, you can withdraw consent anytime. Just hit the unsubscribe link or let us know. Note that some data processing is necessary for us to provide services, so withdrawing consent might affect your ability to use the gym.

File a Complaint

If you think we're not handling your data properly, you can file a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, shoot us an email at info@krythonshard.info or call us at (604) 555-7843. We'll need to verify your identity before making any changes, obviously.

We offer youth programs for members under 18, but we require parental or guardian consent to collect and process their personal information. Parents or guardians are responsible for providing accurate health information and signing necessary waivers on behalf of minors.

If you're a parent or guardian and have concerns about your child's data or want to exercise their privacy rights, reach out to us directly. We'll work with you to address any issues.

Our website isn't specifically designed for kids, and we don't knowingly collect information from anyone under 13 without parental consent through our online systems.

We might update this privacy policy from time to time - whether due to changes in the law, our business practices, or new services we're offering. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top of this policy tells you when the most recent version was posted. We recommend checking back occasionally to stay informed about how we're protecting your information.

Continuing to use our services after policy updates means you accept the changes. If you disagree with any updates, your option is to stop using our services and request deletion of your data (subject to any legal retention requirements).

Got questions, concerns, or requests about your privacy and how we handle your data? Don't hesitate to reach out:

We'll respond to privacy inquiries within a reasonable timeframe, typically within 30 days. For urgent matters or security concerns, call us directly during business hours.